In this episode of the Eclipse Exchange Podcast, Aaron and Louis are joined by Brett, Technical Manager at Eclipse, to discuss the importance of Technical Support and training in diagnostics. We hope you enjoy listening and stay tuned for more!
To watch the video version of this podcast, visit our YouTube channel:
https://youtube.com/playlist?list=PLjuQ2nCNFT_r82U6pblEMMhlqi7416p7X
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https://www.facebook.com/truck.diagnostics
https://twitter.com/EclipseDiag
https://www.linkedin.com/company/eclipse-automotive-technology-ltd/
For more information about Eclipse, please visit our website:
https://www.eclipse-tech.co.uk/
#jaltest #eclipse #diagnostics
Contents of the video:
0:00 - What we'll be covering
0:18 - Intro to Brett
0:55 - The importance of vehicle & IT support
4:08 - Repairs and minimising downtime
5:25 - How support works
11:38 - Handover Training (get going day one)
13:12 - Not just a product, a diagnostics package
14:30 - Remote assistance
16:36 - All-around expertise
17:17 - Fast shipping
17:55 - Intro training course
21:14 - VIN identification
21:38 - Diagnosis reports
22:55 - Live data (road test)
24:55 - GRP in Jaltest
28:32 - Advanced training course (AdBlue)
34:11 - £1/day for a team of master technicians
34:30 - Trailer programming
35:00 - Constant innovation and updates
36:10 - It pays for itself
37:30 - Back-up support
38:38 - The reason for the intro course
39:30 - Advanced trailer course
40:30 - 2 day advanced AdBlue course
42:00 - Investing in your technicians
42:35 - Importance of real-world/product-specific training
44:29 - Fast and helpful support
47:28 - Access to future updates
49:40 - Hardware that lasts
50:55 - Thanks for listening